PRIVACY POLICY

INNER COMPASS PILATES PRIVACY POLICY

Version 1; 9th of September 2022

This Policy represents how Inner Compass Pilates and its related entities and affiliates manages your personal information in accordance with applicable law in Belgium and Europe. Our Privacy Policy seeks to safeguard the privacy of your personal information in accordance with the GDPR and the privacy principles in other countries where we operate, including the United States.

In addition to this Privacy Policy, we may also have specific and additional privacy provisions that apply to certain activities and promotions. In the event of any inconsistency between the provisions of this Privacy Policy and those other specific and additional provisions, the specific and additional provisions provided to you will apply.

Please note that if at any time Inner Compass Pilates is required by law to release information about you, Inner Compass Pilates must cooperate fully.

This Privacy Policy may be amended from time to time and may be revised. This Privacy Policy represents the latest version of Inner Compass Pilates’s Privacy Policy.

1. YOUR PERSONAL INFORMATION

Inner Compass Pilates recognizes that your privacy is very important to you and that you have a right to control your personal information. We know that providing personal information is an act of trust and we take that trust seriously.

Unless you give us explicit consent to act otherwise, the following policy will govern how Inner Compass Pilates handles your personal information and safeguards your privacy. By applying for and using Inner Compass Pilates products and services, you consent to Inner Compass Pilates using your personal information as set out in this Privacy Policy.

1.1 What does “personal information” mean?

Personal information is any information about you that identifies you or by which your identity may be reasonably determined. By collecting this personal information we are able to:

Contact you when and where necessary;

Ensure that you attain the best possible service; and

Identify you and protect you from any unauthorised access to your personal information.

If you choose not to provide personal information to us, we may not be able to provide you with access to parts of the website or to certain content, products and services available on or from our website.

1.2 Types of Personal Information Collected

We collect your personal information directly from you, via our website and in our Virtuagym app portal. We collect your information to provide selected services to you at your request and to ensure that you receive the best possible service.

Some of the types of information which Inner Compass Pilates gathers include:

(a) Information that you give us

Information that is entered into http://www.InnerCompassPilates.com/ or provided on an application is received and stored by Inner Compass Pilates. We may utilize the information you provide, such as your name, date of birth, residential address, email address and phone number on creating your account to communicate with you.

(b) Automatic information

Inner Compass Pilates may record anonymous information which tells us about visitors to our website but not the identity of those visitors. For example, we may collect information about the date, time and duration of those visits and which pages of our website are being commonly accessed. We may also use “cookies” that are small pieces of information that allow an organization to track websites browsed by you. You may be able to adjust your browser to disable cookies. However, if you do disable cookies, you may not be able to interact with our website or take advantage of the improved functionality that cookies enable.

We receive personal information from you when you provide your contact details and email address when you interact with or contact Inner Compass Pilates.

(d) Digital communications

We receive personal information from you when you interact with, or contact us via, Inner Compass Pilates social media, such as, but not limited to, Facebook and Instagram.

(e) Information regarding your use of the website or the app

(i) Information that you provide to us for the purposes of registering on our website or in our app (which may include credit card information for billing purposes);

(ii) Information about your transactions carried out between yourself and Inner Compass Pilates;

(iii) Information that you provide for the purposes of subscribing to the services offered by Inner Compass Pilates;

(iv) Any other information that you send or provide to Inner Compass Pilates.

1.3 How Inner Compass Pilates Collects and Holds Personal Information

Inner Compass Pilates will collect your personal information directly from you, online and in our app.

As a general rule, we do not collect “sensitive information”. Sensitive information is a type of personal information that has a special definition under Australian law. It can include, but is not limited to, information about an individual’s health, opinions and beliefs. However, if we do collect sensitive information, it will usually be for the purposes of providing our services and we will seek your consent to collect it. Note that a medical history form is required to be completed prior to the first class.

Inner Compass Pilates holds and stores personal information within a number of controlled third-party applications discussed in detail at point 3 below.

1.4 Why Does Inner Compass Pilates Collect and Hold Personal Information?

Inner Compass Pilates collects and holds personal information about you in order to provide our products and services to you. Personal information is used only for the purpose for which it is submitted or for such other secondary purposes that are related to that purpose, unless we disclose other uses in this Privacy Policy or at the time of collection.

We collect your personal information for purposes including:

(a) Administering the website, http://www.InnerCompassPilates.com/;

(b) Enabling your access to use the website services;

(d) Supplying to you the services which you have requested;

(e) Providing you with updates on news and upcoming promotions;

(f) Updating you in relation to products or services that have or could be provided to you;

(g) Sending you statements and invoices and collect payments from you;

(h) Improving the quality of services provided to you; and

(i) Sending you marketing communications, where you opt in to receiving them.

We may use personally identifiable information in a summative form to improve our services and make them more responsive to the needs of our customers. This statistical compilation and analysis of information may also be used by us or provided to others as a summary report for marketing, advertising or research purposes.

We will not sell, transfer, assign or rent your personal information, except as set out in this Privacy Policy. In order to operate the website and to deliver to you the service which you have requested, we may sometimes share your personal information with an affiliate or subsidiary which is necessary to deliver your requested items or services to you. We will not otherwise disclose your personal information to other companies without your consent.

Personal information is also collected to ensure that the products or services that have been sought from Inner Compass Pilates are effectively and efficiently delivered to you.

We may also use the information collected to provide to you information (via email or post) that has been requested by you personally. If at any time you receive material that you did not request or do not want to receive any such material anymore, please notify us.

1.5 Who would Inner Compass Pilates disclose your personal information to?

As explained above, your personal information will be shared between Inner Compass Pilates, the Virtuagym app and the Mollie payment platform.

Inner Compass Pilates may also need to disclose your personal information where you have consented to us doing so in providing you with our service or where disclosure is necessary to achieve the purpose for which it was submitted.

Please note that if at any time Inner Compass Pilates is required by law to release information about you, we must cooperate fully. We may also disclose your information in order to investigate, halt or take action regarding illegal activities.

2. DIRECT MARKETING

If you subscribe to receive information from this Site, in studio, via email or social media, then your email address and other information that you provide will be recorded. Inner Compass Pilates may, from time to time, use your personal information, such as your address or contact details, to provide you with information about other services that we offer.

If at any time you do not wish to receive any information about these services, please feel free to select the unsubscribe link contained within the email or alternatively contact Inner Compass Pilates by email InnerCompassPIlates@gmail.com.

3. YOUR PERSONAL INFORMATION AND OVERSEAS DISCLOSURE

Information which Inner Compass Pilates collects may be stored and processed in and transferred between the countries abroad in which Inner Compass Pilates operates to enable the use of that information in accordance with this Privacy Policy.

You agree to such cross-border transfers of personal information.

Inner Compass Pilates also uses a number of types of software and tools for storing and internally sharing your information. These include but are not limited to Google Drive, WiX, Virtuagym, Mollie, Mailchimp, Instagram and Facebook. Please refer to the relevant privacy policy on the website of the relevant partner/supplier.

4. DATA QUALITY AND SECURITY

Inner Compass Pilates endeavors to take all reasonable steps to keep secure any personal information which we hold about you, and to keep this information accurate and up to date. However, as the internet is not a secure environment, any information that you send to us via that method is sent at your own risk.

We strive to ensure the security, integrity and privacy of the personal information of our clients. We use a variety of electronic security measures to keep personal information secure from misuse, loss, modification, unauthorized access or disclosure.

5. HOW CAN YOU ACCESS YOUR PERSONAL INFORMATION AND / OR SEEK CORRECTION?

You may access and/or request that your personal information be edited or corrected by logging onto your account and updating your information yourself or by sending us an email at InnerCompassPilates@gmail.com.

We strive to ensure that all personal information stored is accurate, up-to-date and complete.

You have the right to request that we disclose what personal information we collect, use, disclose and sell. To submit such a request, you may contact us at the email address listed above in Section 5.

Request to Delete

You have the right to request the deletion of your personal information collected by us. You may make the request to the email address or mailing address listed above in Section 5.

Right to Opt Out

You have the right to opt-out of the sale of your personal information. You may make such a request to the email address or mailing address listed above in Section 5. Currently, we do not sell personal information.

Verification of Request

If we receive a request to know or a request to delete, we will take measures to verify with a reasonable degree of certainty that the person making the request is the consumer about whom we have collected information. If you have a password protected account with us, then we may verify your identity through our existing authentication practices for your account. If you do not have a password protected account with us, then we will verify the requestor’s identity by matching the identifying information provided by the requestor to the personal information already maintained by us, by matching at least two data points. In the case of a request to know specific pieces of personal information, we will require matching of at least three data points together with a signed declaration under penalty of perjury that the requestor is the consumer whose personal information is the subject of the request. If we cannot verify the requestor’s identity from the information already maintained by us or the password authentication process, we may request additional information to verify your identity and for security or fraud-prevention purposes.

If you use an authorized agent to submit the request, we may require the agent to provide us with a power of attorney, or we may require the agent to provide us with a signed permission and verification of the agent’s identity as well as requiring you to directly confirm with us that you have provided the authorized agent permission to submit the request.

6. UPDATING THIS POLICY

Inner Compass Pilates may update this Privacy Policy from time to time by posting a new version of the Policy on this website. Please review this Privacy Notice periodically to ensure you are aware of any changes.